Faq

FAq

Got Questions? We've Got Answers

  • How do I get a shipping quote?

    Getting a quote is quick and easy. Simply fill out our online quote request form with your shipment details including origin, destination, weight, dimensions, cargo type, and preferred shipping mode. Our logistics team will review your requirements and provide a competitive, all-inclusive quote within 24 hours. For urgent requests, you can also call us directly for an immediate estimate.

  • What shipping options do you offer?

    We offer a comprehensive range of shipping solutions to meet every need. Ocean Freight – FCL and LCL for cost-effective global shipping, Air Freight Express and economy options for time-sensitive cargo, Intermodal Freight Combining rail, truck, and sea for optimal cost and efficiency, Temperature-Controlled Transport For perishable and pharmaceutical goods, Warehousing & Distribution Flexible storage and fulfilment services. Our team will recommend the best option based on your budget, timeline, and cargo requirements.

  • How long does shipping typically take?

    Transit times vary depending on the shipping mode and destination. Ocean Freight: 12–45 days depending on the route and port congestion, Air Freight: 1–7 days depending on express or economy service, Intermodal (Rail + Truck): 3–10 days for domestic North American routes, Temperature-Controlled Similar to ocean/air timelines, with additional handling time. We provide estimated transit times with every quote, and we proactively update you if any delays occur.

  • Do you handle customs clearance?

    Yes, absolutely. We provide full customs clearance support for both imports and exports. Our licensed customs brokers manage HS code classification and duty calculation, Preparation and submission of all documentation (commercial invoices, packing lists, certificates of origin, etc.), Communication with customs authorities, Resolution of inspection holds or documentation queries. We ensure your cargo clears customs smoothly, compliantly, and with minimal delays so you can focus on your core business.

  • What documentation do I need for international shipping?

    The required documentation varies by destination and cargo type, but typically includes Commercial Invoice, Packing List, Bill of Lading (ocean) or Airway Bill (air), Certificate of Origin (for FTA duty preferences), Export / Import Licences (for restricted goods), Phytosanitary or Health Certificates (for food, plants, or pharmaceuticals), Dangerous Goods Declaration (for hazardous materials). Our team will guide you through the specific requirements for your shipment and prepare all documents on your behalf so you don't have to worry about missing paperwork.

  • Can I track my shipment in real-time?

    Yes. Every shipment receives a unique tracking number. You can monitor your cargo's Real-time location, Temperature (for reefer shipments), Estimated time of arrival (ETA), Milestone updates (pickup, departure, arrival, delivery). Our tracking portal is accessible 24/7 from any device, and we also provide proactive alerts via email or SMS for any significant events or delays.

  • Do you offer cargo insurance?

    Yes, we offer comprehensive cargo insurance to protect your goods against loss, damage, theft, and other unforeseen events during transit. We provide flexible insurance plans tailored to the value and nature of your cargo. Coverage options include: All-risk coverage, Total loss only, and Named perils coverage. We can arrange insurance for a single shipment or a blanket policy for ongoing shipping needs. Just let us know your requirements, and we'll include coverage in your quote.

  • What types of cargo do you transport?

    We transport a wide variety of cargo across all major shipping modes, including: Dry goods and general merchandise, Perishable food and agricultural products (temperature-controlled), Pharmaceuticals and medical devices (cold chain), Automotive parts and vehicles, Heavy machinery and industrial equipment, Hazardous materials (DG) fully compliant with IATA/IMO regulations and Oversized and project cargo. If you have specific cargo requirements, just let us know we'll assess and provide the best solution for your needs.

  • What are your payment terms and methods?

    We offer flexible payment terms to suit your business needs. Payment methods include: Bank wire transfer (international), Credit card (Visa, Mastercard, Amex), ACH / Direct debit (for US clients), Net 30 / Net 60 terms available for approved corporate accounts. All invoices are provided in USD, and we can also quote in other major currencies upon request. Please contact our accounts team to discuss specific payment arrangements.

  • How does Prime Transit Co. ensure sustainability?

    We are committed to reducing the environmental impact of logistics. Our sustainability initiatives include: Intermodal Solutions Promoting rail over truck for long-haul routes rail emits 75% less CO₂ per ton-mile. Carbon Offset Programs Partnering with certified carbon offset providers to neutralize emissions for your shipments. Route Optimization: Using data-driven analytics to reduce empty miles and improve fuel efficiency. Eco-Friendly Warehousing Energy-efficient lighting, recycling programs, and waste reduction. Sustainable Packaging Advising clients on recyclable and minimal packaging options. We provide detailed carbon footprint reports for clients with ESG goals, so you can track your shipping-related emissions and progress.

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